Privacy Policy

This Privacy Policy explains how SLIDR collects, uses, stores and shares personal information when you visit our website, create an account, place an order, communicate with us, subscribe to marketing communications or otherwise interact with SLIDR.

SLIDR is operated by Uday Dandyan, a sole trader trading as SLIDR, based in New South Wales, Australia.

1. Information we collect

We may collect information that you provide directly to us, including your:

• name;
• email address;
• telephone number;
• billing address;
• shipping address;
• account details;
• order history;
• product preferences;
• customer-support communications;
• return or refund information;
• marketing preferences; and
• any other information you voluntarily provide.

When you place an order, payment information is processed through Shopify Payments or another payment method displayed at checkout. SLIDR does not intentionally store complete payment-card details on its own systems.

We may receive payment-related information such as payment status, payment method, transaction identifiers and limited billing information.

2. Information collected automatically

When you use our website, we and our service providers may automatically collect information including:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location;
• referring website;
• pages viewed;
• website interactions;
• shopping-cart activity;
• checkout activity;
• account activity;
• timestamps;
• cookie identifiers;
• advertising identifiers; and
• analytics information.

3. Shopify

Our checkout and ecommerce functions are supported by Shopify.

Shopify may process personal information necessary to:

• operate customer accounts;
• process payments;
• maintain checkout sessions;
• detect fraud;
• complete transactions;
• facilitate Shop functionality;
• operate ecommerce services; and
• provide related platform functionality.

Information processed by Shopify may also be subject to Shopify's own privacy terms and practices.

4. Cookies and tracking technologies

SLIDR may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

• operate the website;
• keep products in your cart;
• remember account and website preferences;
• process checkout;
• maintain security;
• prevent fraud;
• understand website traffic;
• measure website performance;
• understand how visitors interact with SLIDR;
• measure advertising performance;
• attribute sales to advertising campaigns;
• personalise advertising where permitted; and
• improve our products and marketing.

We may use services provided by companies such as Google and Meta for analytics, advertising or measurement.

Where applicable law requires consent before non-essential cookies or tracking technologies are activated, we will seek that consent through the website's privacy or cookie controls.

You may also be able to change your preferences through our cookie controls or your browser settings.

5. How we use personal information

We may use personal information to:

• create and maintain customer accounts;
• process orders;
• receive payment;
• arrange fulfilment and shipping;
• send order confirmations;
• provide tracking information;
• communicate about an order;
• provide customer support;
• investigate delivery problems;
• process statutory remedies, returns and refunds;
• prevent fraud and abuse;
• secure the website;
• maintain accounting and business records;
• comply with applicable laws;
• improve our website and customer experience;
• analyse sales and website performance;
• measure advertising campaigns;
• send promotional communications where permitted;
• send abandoned-cart or checkout communications where permitted;
• personalise marketing where permitted; and
• protect SLIDR's legitimate business interests.

6. Email marketing

SLIDR may send promotional emails where you have provided the necessary consent or where another lawful basis permits the communication.

Marketing consent is not a condition of purchasing a camera.

Marketing emails will identify SLIDR and contain an unsubscribe mechanism.

You may unsubscribe at any time.

For Australian recipients, SLIDR will process unsubscribe requests as required by applicable spam laws. Australian guidance requires commercial electronic messages to include appropriate unsubscribe functionality and generally requires unsubscribe requests to be honoured within five working days.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning an order, payment, return, account or customer-service matter.

7. Abandoned checkout communications

If you begin a checkout but do not complete your purchase, SLIDR may use the contact information supplied during checkout to send an abandoned-cart or checkout reminder where permitted by applicable law and your communication preferences.

You can unsubscribe from promotional communications at any time.

8. How we share information

We may share personal information with service providers that help us operate SLIDR, including providers involved in:

• Shopify ecommerce services;
• payment processing;
• DSers order management;
• product fulfilment;
• international shipping;
• tracking;
• website hosting;
• customer accounts;
• fraud prevention;
• analytics;
• advertising;
• email delivery;
• customer support;
• cloud services;
• accounting; and
• professional advice.

We may also disclose information where reasonably necessary:

• to comply with applicable law;
• in response to a lawful government or court request;
• to investigate fraud;
• to protect our customers or business;
• to enforce our agreements;
• in connection with a business restructuring or sale; or
• with your consent.

9. International processing

SLIDR operates from Australia and uses international technology, ecommerce, fulfilment and logistics providers.

Your information may therefore be transferred to, processed in or stored in countries other than the country where you live, including Australia, the United States, China and other countries in which Shopify, DSers, carriers, cloud providers or our other service providers operate.

Different countries may have different privacy laws.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate safeguards.

10. Sale of personal information

SLIDR does not intend to sell personal information for monetary payment.

Some privacy laws use broader definitions of “sale”, “sharing” or targeted advertising that may include certain transfers of identifiers to advertising platforms.

Where applicable law gives you a right to opt out of such processing, appropriate privacy controls will be made available.

11. Data retention

We retain personal information only for as long as reasonably necessary for purposes including:

• completing purchases;
• maintaining customer accounts;
• providing support;
• processing refunds and statutory remedies;
• preventing fraud;
• maintaining accounting and tax records;
• resolving disputes;
• complying with legal obligations; and
• establishing or defending legal claims.

Information that is no longer reasonably required may be deleted, anonymised or securely destroyed where appropriate.

12. Security

We take reasonable administrative, organisational and technical steps designed to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

No online service can guarantee absolute security.

13. Australian privacy position

SLIDR currently operates as a small business with annual turnover below A$3 million.

Most Australian small businesses with turnover of A$3 million or less are not automatically covered by the Privacy Act 1988, although certain small businesses are covered depending on their activities.

SLIDR nevertheless intends to handle customer information in accordance with this Privacy Policy and applicable privacy requirements.

If SLIDR becomes subject to additional Australian privacy obligations, those obligations will apply regardless of anything in this policy.

14. International privacy rights

Depending on where you live, applicable privacy laws may give you rights concerning your personal information, including rights to:

• access information;
• correct inaccurate information;
• request deletion;
• restrict certain processing;
• object to certain processing;
• withdraw consent;
• receive certain information in portable form; or
• complain to a privacy regulator.

These rights are subject to applicable legal conditions and exceptions.

Requests can be sent to info@slidrcam.com.

We may need to verify your identity before fulfilling a request.

15. Children's privacy

SLIDR is not intended to collect personal information directly from young children.

If we become aware that personal information has been collected from a child in circumstances requiring parental or guardian consent, we may delete that information or take other appropriate steps.

16. Third-party websites

Our website may contain links to third-party websites.

SLIDR is not responsible for the privacy practices of independent third parties. You should review their privacy information before submitting information directly to them.

17. Changes to this Privacy Policy

We may update this Privacy Policy where our:

• business changes;
• website changes;
• technology providers change;
• processing activities change; or
• legal obligations change.

The latest version will be published on the SLIDR website with an updated revision date.

18. Contact

For privacy enquiries or requests:

SLIDR

Operated by Uday Dandyan, sole trader

117 Bungarribee Road

Blacktown NSW 2148

Australia

Email: info@slidrcam.com

Phone: +61 412 929 569