This Shipping Policy applies to products purchased directly from SLIDR through our website.
1. Fulfilment
SLIDR uses third-party fulfilment services, including DSers and product suppliers, to process and dispatch orders.
Orders are generally dispatched from fulfilment facilities in China.
The fact that fulfilment is performed by a third party does not change the identity of SLIDR as the seller from whom you purchased the product.
2. Processing time
Orders may require up to 4 business days to be processed before dispatch.
Processing time is separate from delivery time.
Processing may take longer in unusual circumstances including:
- unusually high order volume;
- public holidays;
- payment verification;
- inaccurate shipping information;
- fraud checks;
- supplier disruption; or
- events outside our reasonable control.
3. Estimated delivery
For Australia, estimated delivery after dispatch is generally approximately:
7 to 14 business days.
For many other supported international destinations, estimated delivery after dispatch is generally approximately:
7 to 15 business days.
These are estimates, not guaranteed delivery dates.
International delivery times can vary by destination, customs processing, carrier conditions and local delivery networks.
We will not intentionally represent a delivery timeframe that we do not reasonably believe can be met. Australian online sellers have the same consumer-law responsibilities as other sellers, including obligations concerning representations made about purchases.
4. Shipping destinations
SLIDR may ship to supported destinations worldwide, including Australia, New Zealand, the United States, Canada, the United Kingdom and countries in Europe.
Availability is determined at checkout.
We may restrict or discontinue shipping to a destination where required because of:
- carrier availability;
- customs restrictions;
- sanctions;
- product restrictions;
- excessive logistical risk; or
- other legal or operational reasons.
5. Shipping charges
SLIDR generally offers free shipping on eligible orders.
However, shipping charges may apply to certain:
- countries;
- regions;
- remote locations;
- services; or
- promotions.
Any shipping charge payable by you will be displayed at checkout before you complete the purchase.
No additional shipping amount will be charged by SLIDR after checkout without your agreement.
6. Tracking
Tracking is included with dispatched orders where supported by the relevant carrier.
Once the order is dispatched, available tracking information will be sent electronically or made available through the order interface.
Carrier tracking may take some time after dispatch to display its first scan.
7. Customs, duties and import taxes
International orders may be subject to:
- import VAT;
- GST;
- customs duties;
- brokerage fees;
- customs handling charges; or
- other government charges.
Where checkout expressly indicates that applicable taxes or duties are collected or included, they will be handled accordingly.
In some countries or circumstances, additional import charges may nevertheless be imposed by local authorities.
Unless SLIDR expressly states that such additional charges have been prepaid, the recipient is responsible for charges imposed by the destination country's customs or tax authorities.
SLIDR does not control the amount or assessment of third-party government charges.
8. Address accuracy
Customers are responsible for ensuring that the shipping information submitted at checkout is complete and accurate.
This includes:
- recipient name;
- street address;
- apartment or unit number;
- suburb or city;
- state or province;
- postcode;
- country; and
- appropriate contact information.
If you notice an error, contact info@slidrcam.com immediately.
We will make reasonable efforts to update an address before fulfilment begins, but cannot guarantee that changes can be made.
9. Orders already fulfilled or dispatched
Once an order has entered fulfilment or has been dispatched, SLIDR may be unable to:
- change the destination;
- intercept the parcel;
- redirect the parcel; or
- cancel the shipment.
If an order is delivered to the exact incorrect address supplied by the customer, SLIDR does not automatically owe a replacement or refund, subject to any rights that cannot legally be excluded.
If a parcel is returned to sender because of customer-supplied address information, SLIDR may require reasonable re-shipping costs before sending the order again.
10. Carrier delays
Delivery can be delayed because of matters outside SLIDR's direct control, including:
- customs processing;
- carrier congestion;
- extreme weather;
- public holidays;
- transport disruption;
- local postal delays;
- remote destinations;
- security checks; and
- force majeure events.
Where a delay becomes unreasonable or applicable consumer law provides a right to cancel or obtain another remedy, nothing in this policy removes that right.
11. Lost parcels
If tracking has stopped updating for an unusually long period or the expected delivery window has substantially passed, contact:
info@slidrcam.com
Please provide your order number.
We may investigate with the carrier or fulfilment provider.
Where the parcel is confirmed lost and SLIDR remains legally responsible for delivery, we will provide an appropriate remedy, such as replacement or refund, as required by applicable law.
12. Marked delivered but missing
If tracking states that an order has been delivered but you cannot locate it, first check:
- the delivery location;
- mailbox or parcel area;
- reception;
- other household members;
- neighbours where appropriate; and
- any proof-of-delivery information.
Then contact us promptly.
We may investigate the delivery with the carrier.
The outcome will depend on the circumstances, including whether delivery occurred to the correct address supplied at checkout.
13. Damaged packages
If a parcel arrives visibly damaged, contact us as soon as reasonably practicable and retain:
- the product;
- outer packaging;
- shipping label; and
- internal packaging.
Photographs or video may assist us in investigating the damage.
Requests for evidence do not remove statutory consumer rights.
14. Split shipments
An order may occasionally arrive in more than one parcel.
Where SLIDR chooses to split a shipment, you will not be charged an additional shipping fee solely because of that decision.
15. Contact
Shipping enquiries:
info@slidrcam.com
SLIDR
117 Bungarribee Road
Blacktown NSW 2148
Australia