1. Return window
You can request a return within 30 days of receiving your order. Start the request by replying to your order confirmation email with your order number and the reason for the return, and we will send you return instructions.
2. Condition of returns
- The camera must be unused or lightly tested, with no damage.
- Include everything from the box — camera, USB-C cable, lanyard and soft travel pouch.
- Keep the original packaging where possible so the camera travels safely.
3. Faulty or damaged items
If your camera arrives damaged or develops a fault, contact us with photos or a short video of the issue. We will arrange a replacement or a full refund, including return postage, at no cost to you.
4. Refunds
Once your return is received and inspected, we will confirm the outcome by email and refund the original payment method. Refunds are issued within 5 business days of approval; your bank or card issuer may take a few more days to show the funds.
5. Exchanges
Want a different colour? Return the original item under this policy and place a new order, or ask us to swap it when you start your return request and we will arrange it where stock allows.
6. Return shipping
For change-of-mind returns you cover the cost of sending the item back to us. For faulty, damaged or incorrect items, we cover it.